Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

What if I can't return my item on time because of the COVID-19 pandemic?

Once you receive your return label, you have 30 days to get it in the mail before the label expires. We understand that these are challenging times for everyone and if you don't think you'll be able to get it in the mail on time, please contact us at customerservice@zutano.com and we will provide other options. 

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your returned items are delivered, please allow 5-10 days for processing. Once your return has been processed and issued you'll get your refund typically within 48 hours.

What items are returnable?

  • Items purchased in the last 30 days are returnable, unless the order was placed during our extended Holiday return window of 11/15-12/24 which allows returns within 60 days.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
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